Support Availability

Our support is available primarily Monday through Friday during regular business hours. You can expect a response to most inquiries within **24–48 hours**. All requests are handled in the order they're received, so every customer gets fair, consistent attention.

How We Can Help

We're glad to assist with:

• Feature guidance — explaining how template components, layouts, and configurations work so you can get the most out of your purchase.
• Usage advice — offering tips and recommendations to help you customize and deploy your template effectively.
• Bug reports — investigating issues with the template itself, documenting them, and providing workarounds where possible.

What Falls Outside Our Scope

To keep support focused and high-quality, we're unable to assist with:

• Custom development or bespoke design work beyond the scope of the purchased template.
• Issues specific to your hosting environment, server setup, or third-party integrations not included in the template.
• Troubleshooting tools, plugins, or libraries not bundled with or recommended by Mercy Grace Studio.

Respecting Everyone's Time

We genuinely care about every customer's success. To ensure a fair experience for all:

• Requests that are excessively frequent, repetitive, or outside the scope of the purchased product may limit the level of support we can provide.
• In rare cases where support demands significantly exceed normal usage and aren't related to genuine bugs or improvements, we may offer a refund and close the support relationship — so we can continue serving the broader community well.

Self-Help Resources

Before reaching out, these resources may have your answer:

• Documentation — step-by-step setup and customization guides

A Note From Us

There's a real person behind every support reply — not a bot. We genuinely want to see your product succeed, and it's a privilege to play a small part in what you're building. Thank you for trusting Mercy Grace Studio.